Tell us what you think...

Thank you to all patients who completed our patient survey recently. We are now analysing the results, which will be published in February 2012.

New doctors... we have been joined by two local doctors: Dr Simon Lowe full time and Dr Martyn Walling two days a week.

Telephone booking... following feedback from patients, we've made the automated telephone system easier to use.

Wasted appointments... in January 188 people did not keep their appointment without letting us know. That equals 35 hours of time. If you no longer need your appointment, please let us know so that we can offer it to someone else. Overall in 2011, 493 hours were lost in wasted appointments, the equivalent of 13 weeks' work for one person.

Self check-in... in January 63% of patients used the self checking-in monitor. Thank you! This enables our receptionists to spend more time on complex issues and answering the telephone. If you're not sure how to use the self check-in monitor, please ask one of the receptionists who will be pleased to help.  The monitor will now display a message saying how many patients are still to be seen before you.

New out of hours number... if you need urgent medical care or advice when we're closed, dial 111.

Services
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Occupational Health
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Minor surgery & cryotherapy 

bandage_on_armAll the doctors perform minor surgery and cryotherapy by special appointment.

Diabetes, heart disease and respiratory disease

Our highly trained nurses run clinics throughout the week to help patients with these conditions to take control of their illnesses and prevent future complications.  You will be asked to attend for a review at least once a year, depending on your circumstances.

Children’s clinics & mums-to-be 

pregnantHealth Visitors Michelle Jones, Nicky Underwood, Dawn Lowe, Frances Bland and team see young children at a ‘drop-in’ well baby clinic on Mondays from 1300 - 1430hrs. No appointment is required. Please phone them if you wish to be seen at another time on 01205 366014.

The health visitors run a child health clinic on Mondays 1300-1430hrs and we offer an childhood immunisation clinic on Wednesday mornings.  Please do not bring ill children to these clinics. 

Our midwife Kim Walker sees pregnant and post-natal patients on Mondays. 

Practice nurses

Our nurses are available by appointment for

  • blood_pressure3Cervical smear tests
  • Warfarin management
  • Osteoporosis & menopause advice
  • Weight & dietary advice
  • Stress reduction advice
  • Travel and other vaccinations
  • Contraception
  • Young persons' advice

Our Health Care Support Workers, Tammy Atkinson and Maggie Porter see patients for

  • Blood pressure & cholesterol monitoring
  • Blood and urine tests
  • New patient registration checks
  • NHS health checks
  • Warfarin monitoring
  • Stop smoking help
 
For quick medical advice online or on the telephone contact NHS DirectNHS 111 is a new service being introduced to make it easier for you to access local NHS healthcare servicesNHS ChoicesDepartment of HealthMy Surgery Website