Tell us what you think...
New doctors... we have been joined by two local doctors: Dr Simon Lowe full time and Dr Martyn Walling two days a week.
Telephone booking... following feedback from patients, we've made the automated telephone system easier to use.
Wasted appointments... in January 188 people did not keep their appointment without letting us know. That equals 35 hours of time. If you no longer need your appointment, please let us know so that we can offer it to someone else. Overall in 2011, 493 hours were lost in wasted appointments, the equivalent of 13 weeks' work for one person.
Self check-in... in January 63% of patients used the self checking-in monitor. Thank you! This enables our receptionists to spend more time on complex issues and answering the telephone. If you're not sure how to use the self check-in monitor, please ask one of the receptionists who will be pleased to help. The monitor will now display a message saying how many patients are still to be seen before you.
New out of hours number... if you need urgent medical care or advice when we're closed, dial 111.
Email: lin-pct.westsidesurgery@nhs.net