Our commitment to you
We will respond to the needs of the local population and the preferences of individual patients, their families and carers. We will provide a comprehensive range of primary care services to all, based on clinical need.
We will work continuously to improve quality services and to minimise errors, working with others to ensure a seamless service to patients. We will work to keep people healthy and reduce health inequalities. We will respect confidentiality and provide easy access to information about services, treatment and performance.
The surgery will work better if you use our services responsibly
Do what you can to look after your own health and follow advice on a healthy lifestyle. Care for yourself when appropriate – treating yourself and your family at home for common illnesses such as coughs, colds and sore throats. Give blood, carry an organ donor card or special needs card/ bracelet.
Treat practice staff politely and with respect – we will not accept harassment or violence. Keep your appointment or cancel it. Book routine appointments in plenty of time. Return equipment that is no longer needed. Pay NHS prescription charges when they are due.
Comments, suggestions or complaints
Your suggestions on how we may improve our service are welcomed. Please ask to speak to our administration manager, Julie Hollingworth, who can explain the practice’s and NHS complaints procedures.