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How to book a routine appointment

Doctors’ appointments are available to book up to five weeks in advance and nurses’ appointments up to one year in advance.  If you no longer need an appointment, please cancel it so that it can be offered to someone else.

We offer a choice of ways to book or cancel appointments at times to suit you.  You can do any of the following:

  1. Speak to a receptionist by telephone – call 01205 362556 and select option 2.  Our lines are open between 0800-1830hrs Monday to Friday*, but are normally busiest in the mornings.
  2. Use our automated telephone service (Patient Partner) – call 01205 362556 and select option 1.  This is available 24 hours a day, 365 days a year.  It can be used to book an appointment with a GP or to check or cancel an appointment with either doctors or nurses.  We have recently simplified the options for this.
  3. Book on the internet using SystmOnline – you need to register to use this service.  Please bring photographic identification to our receptionists who will issue you with a username and password.  Once you have registered, you can book appointments with a GP or check or cancel appointments with either doctors or nurses.  This is available 24 hours a day, 365 days a year.                                                 SystmOne_logo    Click here to book/cancel your appointment onlinecalendar
  4. Call in to reception in person.  Receptionists are available between 0800-2000hrs on Mondays and Tuesdays and between 0800-1830hrs on Wednesdays, Thursdays* and Fridays.

We also offer telephone consultations with our doctors and nurses – please call 01205 362556 and select option 2* to speak to a receptionist to book one of these. 

Because our nurses offer so many different services which need varying lengths of appointments, you can only book these by speaking directly with a receptionist by telephone or in person.  Our receptionists are trained to ask you questions to ensure you are booked the most appropriate nursing appointment.


Choice of GP

Whilst we try to offer you an appointment with your preferred GP, it may not always be possible.  When our doctors are on holiday or otherwise absent we may employ a locum to cover their surgeries.  Locum GPs are fully qualified and registered with NHS Lincolnshire.

Noticeboard

ANNOUNCEMENT

During the next two weeks there could be slight disruption  within the surgery as we undergo major refurbishment and decoration . Please accept our apologies for any inconvenience caused during the works. The end results should be worth it for both the practice and patients. If you require any further information please contact the surgery via our email address LECG. westsidesurgery@nhs.net

Wednesday 17 April

Message to all our Patients.

As many of you are aware we have recently been experiencing intermittent problems with our phone line. We have a maintenance engineer checking our system today please be aware there may be some disruption to the service. For those patients requiring any additional information please email in the first instance to LECCG.westsidesurgery@nhs.net

Patient Survery Report 2013

Please see below our latest updated and published Patient Survery Report.

SCAM

NICE are aware that a spam email is being sent to members of the Public regarding cancer test results. Please be assured that this email is NOT  from NICE and they are currently investigating its origin . It is advised that people who have received the email -the subject line of which is "important blood analysis result"- to delete it without opening it and not to click on any links. The matter is being taken very seriously and has been reported to the Police.

Sharing your Electronic Record

This is where your information can be shared with other Health organisations. You need to choose to share your information. Please pick up the information leaflet which includes a consent form from the surgery to opt in or out.

New email address... LECCG.westsidesurgery@nhs.net

Please update your records.

Do you have a mobile phone?... We can send you a text reminder of your appointment.  Please ask at reception for details or click on the 'appointment's tab at the top and follow the link. 

Changes to how your data is used... the NHS is making changes to how it shares your personal data.  Please follow this link to find out more.

Fancy a free personal trainer?...  Download these free podcasts designed to guide you through a five week plan of exercises to improve your strength and flexibility. By week five, you'll be doing a 40 minute routine of press-ups, squats and stretches. Click here.

Order repeat medication by telephone... After listening to patient feedback, we have introduced a telephone ordering service for repeat prescriptions.  See the prescription tab above for more details.

Wasted appointments... in March 209 people did not keep their appointment without letting us know. That equals 32.5 hours of time. If you no longer need your appointment, please let us know so that we can offer it to someone else.

Out of hours number... if you need urgent medical care or advice when we're closed, dial 111.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesDepartment of HealthThis site is brought to you by My Surgery Website